Do you offer cash on delivery?

Yes, we offer cash on delivery in most areas across Saudi Arabia.

How long does shipping take?

Orders are usually delivered within 2 to 5 business days.

Can I return a product?

Yes, products can be returned within 7 days if they meet our return conditions.

Privacy Policy

At Joobran.ae, your privacy is not just important—it’s a core part of the trust we build with every customer. We are committed to protecting your personal information and ensuring complete transparency in how your data is handled. This Privacy Policy describes how we collect, use, and safeguard your information when you visit or make a purchase from our website. By using our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you interact with Joobran.ae:

Personal Information: Including your name, email address, phone number, and shipping addresses.
Order Information: Details about your purchases, returns, preferences, and transaction history.
Technical & Usage Information: Automatically collected data such as IP address, browser type, device information, and site usage behavior.

2. How We Use Your Information

Your information is used solely for the purpose of delivering a secure, seamless, and premium shopping experience. Specifically, we use it to:

Fulfill your orders and manage shipping, delivery, and returns.
Provide customer service and communicate important updates or exclusive offers.
Improve the functionality and personalization of our website.
Ensure the security and integrity of your transactions.
Prevent fraudulent activity and unauthorized access.

3. Sharing of Personal Information

We do not sell or rent your personal data. We only share it under the following circumstances:

Trusted Service Providers: With reputable third-party providers who assist with order processing, payment, logistics, and website management—strictly under confidentiality agreements.
Legal Requirements: If required to comply with applicable laws or to protect our rights, users, or business integrity.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enhance site navigation and performance.
Remember your preferences and shopping history.
Offer personalized promotions and recommendations.

You may manage or disable cookies through your browser settings at any time.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request corrections or deletions.
Withdraw consent or restrict certain processing activities.

Please contact us to exercise these rights, and we will respond promptly and respectfully.

6. Data Security

We apply industry-leading security protocols—encryption, firewalls, and secure payment gateways—to protect your data. While no system is completely immune, we continuously update our practices to maintain the highest standards of information security.

7. Policy Updates

We may revise this Privacy Policy to reflect changes in our practices or regulatory requirements. Updates will be posted on this page with an effective date.