At Joobran.ae, your satisfaction is important to us. If you're not fully satisfied with your purchase, we’re here to help with a smooth and straightforward return or exchange process.
1. Eligibility for Returns
- Return Window: You may return any eligible item within 14 days of the delivery date.
- Condition: Items must be in “like new” condition—unworn, unused, with all original tags and packaging intact.
- Non-Returnable Items: Products showing signs of wear, damage, or alteration are not eligible for return.
2. Exchange Policy
- Exchanges Accepted: Exchanges are available for full-priced items within 14 days of delivery.
- Condition: The product must be in "like new" condition to qualify.
- How to Request: Please contact us at support@joobran-ae.com to begin the exchange process.
- Fees: Please note that exchange shipping fees are the customer’s responsibility.
3. Return Process
- Contact Us: Email support@joobran-ae.com with your order number and reason for return.
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Authorization: We will confirm your return eligibility and provide detailed return instructions.
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Return Shipping Fees: Return shipping costs are the responsibility of the customer, unless the product is defective or an error was made on our part.
4. Refund Policy
- Processing Time: Refunds are processed within 10–15 business days after the returned item is received and inspected.
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Refund Method: Refunds will be issued to the original payment method used at checkout.
- Shipping Fees: Original shipping costs are non-refundable unless the return is due to our mistake.
5. Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately at support@joobran-ae.com with photos of the issue. We’ll work with you to arrange a replacement or full refund.
For any additional assistance, don’t hesitate to reach out to our support team at support@joobran-ae.com.
Thank you for choosing Joobran.ae!
